Daily use

Chatting with Dr. Jared

Chat is where every plan starts — and it’s also where you go to ask follow-up questions, get pain explained, or request a modification.

Opening a new chat

Tap the Chat icon in the bottom navigation, or the New Chat pill on your dashboard. You’ll see a Dr. Jared portrait, a greeting, an input box, and a few suggested prompts you can tap if you’re not sure where to start.

Two ways to begin

Type freely. Describe what hurts the way you’d describe it to a friend. There’s no medical jargon required. The more specific, the better the plan.

Tap a suggested prompt. If you’re not sure how to phrase it, the three suggestions below the input box (e.g. “My lower back hurts when I sit too long”) are great starting points.

New chat screen with suggested prompts
The new chat screen — tap a suggestion or type your own.

What makes a good first message

Dr. Jared’s response quality scales with the detail you give him up front. A great first message answers three things:

  1. 1

    Where it hurts

    “Lower right side of my back,” or “front of my knee just under the kneecap.” Specific beats vague.
  2. 2

    When it started or what triggered it

    “Started last week after a long drive,” or “been on and off for years from a desk job.”
  3. 3

    What makes it better or worse

    “Worse when sitting; better when I walk,” or “hurts most going downstairs.”

Going through a conversation

Conversations look and feel like text messages. Your messages appear on the right in black; Dr. Jared’s on the left with his portrait. When he has enough context, he’ll send a plan card directly inside the chat.

Mid-conversation with Dr. Jared
An ongoing conversation about lower back pain.

The treatment plan card

When Dr. Jared builds you a plan, it shows up as a card right in the conversation — title, timeline, a preview of the exercises, and a View Plan Details button. Tap that button to open the full plan page.

Chat conversation example
The chat opens with a friendly greeting from Dr. Jared.

Following up later

Every conversation is saved. To return to one:

  • From the dashboard, tap any chat in the Recent Chats list.
  • From the chat tab, tap History in the top-right to see every prior conversation. Full details on Chat history.

Inside an old chat, just keep typing — context is preserved. You can say things like “update the plan now that my back is feeling better” and Dr. Jared will pick up where you left off.

What you can ask

Some examples of useful prompts beyond your initial plan:

  • “Explain why this exercise helps my back pain.”
  • “The bird dog hurts my wrist — can you swap it out?”
  • “I’m two weeks in and feeling much better. What’s next?”
  • “What stretches should I do at my desk between workouts?”
  • “My pain moved from my lower back to my hip — should I be worried?”

FAQs

Is Dr. Jared a real person?
Yes — Dr. Jared is a licensed physical therapist (DPT) with 3M+ subscribers on YouTube. The chat is AI-assisted to deliver his expertise at scale, but the underlying protocols come from his clinical practice.
Can I have more than one chat for different issues?
Yes — start a new chat any time. Many people have separate chats for separate body areas, e.g. one for shoulder, one for knee.
Does Dr. Jared remember my previous chats?
Within a single chat, yes — full context. Across chats, he’s informed by your My Chart and My Info, which carry the highlights from prior sessions forward.
Will Dr. Jared diagnose me?
No. Dr. Jared can describe what’s likely going on based on what you share, but he won’t give a clinical diagnosis. For anything sharp, severe, or persistent, please see an in-person provider.